Sending Your Device
Posting Your Device
We offer three options for getting your faulty device to us:
- Arrange your own postage
You can send your device using your preferred courier. We highly recommend you use a tracked service with enough insurance coverage, in case loss or damage in transit.
- Print a pre-paid label*
We offer a pre-paid postage label which you can print at home or take the QR code to local post office where they will print out a label if you don’t have a printer. Once you complete the checkout, go to the Royal Mail portal and follow the instructions to get your label.
- Request a free post pack*
We’ll send you a pack which includes everything you need to send your device including a pre-paid postage label. All you need to do once it arrives is pack up your device, attach the label and drop your package off at your local post office or delivery office.
* Please note that your parcel will be covered up to a maximum of £150; if your device is worth more, we recommend using a service with adequate insurance cover.
Securely Packing Your Device
We recommend you package your phone using bubble wrap or other suitable packaging material and placing it in a sturdy cardboard box. We don’t recommend just placing your device in a jiffy/padded envelope as they don’t provide adequate protection. You can use the original box your phone came in however while we try to return original boxes we cannot guarantee this.
Check List
- Remove all SIM and Memory cards from your device.
- Don’t send in any accessories such as chargers and cables.
- Do send your S Pen if your device has one.
- Securely package your device.
- Make sure your order reference is on or in your package, preferably both.
Getting Your Repaired Device Back
Once your repair has been completed, we will dispatch it back securely packaging via Royal Mail Special Delivery to the address you provide during the booking process. We will send you tracking details via email, you can track your return delivery via the Royal Mail.
Questions
Please do not hesitate to get in touch if you have any questions regarding sending your device.
